Support
Questions about Billo, a purchase or your data. Email dev@slyapp.co and a person replies.
Contact
Write to dev@slyapp.co. Tell us which iPhone and which iOS version you use and what you expected to happen. A screenshot helps. We read every message.
Billo Pro, purchases and refunds
Restore a purchase
If you reinstalled Billo or moved to a new iPhone, open Billo, go to Settings and tap Restore Purchases. Billo asks Apple for your purchases and shows "Purchases restored". Your iPhone has to be signed in with the same Apple Account the purchase was made with.
Cancel a subscription
Subscriptions are handled by Apple, not by us. On your iPhone open Settings, tap your name, then Subscriptions, then Billo. Billo's own Settings page links there too. You keep Pro until the end of the period you have paid for. A free trial turns into a paid subscription unless you cancel at least 24 hours before it ends.
Refunds
Apple handles refunds at reportaproblem.apple.com, under Apple's rules. Not what you expected? Request a refund from Apple and we will never contest it.
Reminders
By default Billo reminds you 3 days before each bill and again on the day, at the time set in Settings under Reminder time. Each bill carries its own two switches, 3 days before and On the day, on its detail page.
If no reminder arrives, check that Billo is allowed to send notifications: on your iPhone open Settings, then Notifications, then Billo. A Focus mode or Do Not Disturb can hold notifications back as well. Billo schedules its reminders on the phone itself, so they do not need an internet connection.
Your bills and your data
Your bills are stored on your iPhone and nowhere else. We cannot see, recover or delete them, because we never have them. Deleting the app deletes your bills; your iPhone's own backup may include them, under Apple's terms. With Billo Pro you can save your payment history as a CSV file first, with Export payment history in Settings.
For what Billo collects and the rights you have, read the privacy policy. Requests about your data go to the same email address.
Other questions
- Does Billo connect to my bank? No. You add each bill yourself, with its amount, due date and how often it repeats. There is no account and no login.
- Is there an Android version? No. Billo is for iPhone only.
- Can I change the currency? Yes, in Settings. Billo works with more than 300 currencies.
- Something is broken. Email us with your iOS version and what happened, and we will look into it.
Company
Billo is made by Cloud Motion Lab LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States. See also the terms of use and the privacy policy.